About the Role:
We are seeking a highly skilled Euc Engineer to join our team. As a key member of our EUC practice, you will be responsible for leading and advising clients on all things End User Computing.
Key Responsibilities:
* Serve as primary expert for Citrix Virtual Apps and Desktops (CVAD), Citrix Netscaler, Azure Virtual Desktop (AVD), and Nerdio support
* Build and maintain strong relationships with partners and clients, acting as a trusted advisor
* Design, implement, and optimize EUC solutions, including CVAD, Citrix Cloud Services, and AVD with Nerdio
* Conduct proactive health checks and present findings to partners and clients, create detailed documentation (scopes of work, design documents, as-built documents, test plans and change records)
* Ensure all processes and solutions align with ITILv4 best practices for incident, change, and problem management
* Stay updated with the latest in IT, particularly in CVAD, Citrix Netscaler, AVD, Nerdio and Azure technologies
Requirements:
* 10+ years of experience in End User Computing, with a focus on CVAD, Citrix Netscaler, AVD, and Nerdio
* Advanced knowledge of Windows desktop and server operating systems, including application packaging, deployment, and patching/image management processes
* Proven experience in designing and implementing Microsoft and Citrix solutions
* Strong understanding of authentication mechanisms, including Entra ID and Modern Authentication
* Excellent communication skills and the ability to work independently and collaboratively
* Solid understanding of ITIL framework and best practices
Desirable Skills:
* Expertise in Azure security services, Defender for Cloud, and Defender for Identity
* Experience with Microsoft Intune, PowerBi, Hashicorp Packer, Terraform, PowerShell, Microsoft System Centre, and tools like Patch My PC, Okta, and ControlUp
* Relevant certifications include Citrix Certified Expert – Virtualisation (CCE-V), Citrix Certified Professional – Networking (CCP-N), Microsoft Certified: Azure Virtual Desktop Specialty, and Microsoft Certified: Azure Solutions Architect Expert