Join IVE Group's award-winning CX & Data division where customer experience meets data intelligence and innovative tech. We're looking for a digitally-savvy Product Manager who thrives at the intersection of tech, compliance and customer-led design – someone ready to take charge of our digital platforms and lead initiatives that modernise, automate and scale.
Location: Sydney or Melbourne | Onsite
About IVE CX & Data At IVE, we help Australia's leading brands deliver smarter, data-driven communications. We fuse data, technology, strategy and creative to create meaningful customer connections that drive measurable impact. Our CX & Data division is a powerhouse of customer insight, marketing technology and data excellence – and we're growing fast.
About the role As Product Manager – Digital Platforms, you'll lead the strategy, optimisation, and delivery of secure, scalable and user-centric digital products. From platform performance and vendor relationships to cybersecurity and data compliance, you'll own the full product lifecycle and champion digital transformation that improves business efficiency, self-service and customer satisfaction.
You'll collaborate across cross-functional teams, working closely with UX/UI designers, developers, analysts, and stakeholders across marketing, compliance, and tech.
What you'll be doing Craft and execute the digital platform strategy and roadmapDrive automation, self-service and digital modernisationImplement robust data governance and ensure privacy compliance (Privacy Act 1988, PCI-DSS, GDPR)Align with leading security standards and frameworks (ISO 27001, NIST, ISM, Essential Eight)Lead platform optimisation and design customer-first experiencesManage technology vendors and SaaS/cloud providers with support of our Group ITOversee risk mitigation, cybersecurity, and incident responseMeasure performance across uptime, NPS/CSAT, vendor SLAs and cost efficienciesWhat we're looking for 5+ years in digital product management, ideally across SaaS, government, finance, or telco sectorsStrong understanding of data governance, privacy laws and security frameworks (including ISO 27001, NIST, ISM, and Essential Eight)Experience with CDPs, CRM platforms (e.g. Salesforce, Adobe, Braze), and CMS (Kentico, Sitecore, AEM)Strategic thinker with practical experience in Agile and cross-functional team leadershipStrong commercial acumen, stakeholder management and vendor negotiation skillsUX/UI optimisation experience with a customer-first lensWhat's in it for you? Work on innovative digital solutions that make a differenceJoin a collaborative, high-performing CX & Data teamCareer growth across a large national organisationAccess to cutting-edge tech and leading partnersReady to lead the future of digital experience and platform excellence?Apply now to join a business that's growing fast, thinking big, and delivering real impact.
Applicants must have full Australian Working Rights. Posted Date: 15 Apr 2025
Location: SydneyNSW / Australia
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