Community Name
Sunrise of Killarney
Job Overview
The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands‐on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home‐like environment. The Care Manager demonstrates the Mission for Sunrise Senior Living, "to champion quality of life for all seniors", in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents.
Responsibilities
Resident Care
* Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.
* Participate in the development of the ISPs and monthly updates.
* Review designated assignments.
* Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.
* Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.
* Attend daily Cross Over meetings by the lead care manager.
* Notify supervisor and resident care director if a resident has increased care needs.
* Inform supervisor of any resident changes in condition.
* Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.
* Greet guests, family members, residents, and team members.
* Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.
* Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.
* Communicate with families and is a resource as needed.
* Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.
* Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.
* Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.
* Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs.
* Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.
* Ensure the established safety regulations are always followed.
* Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.
* Host and engage in activities with the residents daily.
Risk Management and General Safety
* Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
* Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
* Report all accidents/incidents immediately.
* Reports all unsafe and hazardous conditions/equipment immediately.
* Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.
* Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
* Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.
* Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.
Housekeeping and Laundry Services
* Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.
* Wash resident's laundry as noted in the ISP and as needed.
* Wash and fold dining room linens and napkins.
* Complete assigned housekeeping tasks.
* Maintain common areas in a clean and tidy manner at all times.
Dining Service
* Serve meals in the dining room and work in the dining room as assigned.
* Promote and ensure a pleasant dining experience during all meals.
* Assist with dining room set up and clean up as assigned.
* Participate in pre‐meal meetings.
* Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart.
* Observe, note, and document in daily log any resident changes in dining habits.
* Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.
* Provide room service delivery as needed.
* Practice safe food handling in compliance with universal care precautions at all times.
Specific Responsibilities for the Reminiscence Neighborhood Care Manager
* IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile.
* IEA residents to attend the afternoon social.
* Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine.
* Integrate the individual resident's life skills into their daily routine.
* Blend a variety of multi‐sensory experiences into the resident's day.
* Participate in monthly letters home and letter writing with the residents and their families.
Training and Contributing to Team Success
* Participate as a member of a team and commits to working toward team goals.
* Demonstrate in daily interactions with others, our Team Member Credo.
* Commit to serving our residents and guests through our Principles of Service.
* Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
* Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
* Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.
* Comply with all infection control techniques, placement of bio‐hazard containers, and removal techniques as listed in policies and procedures.
* Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
* Perform other duties as assigned.
Core Competencies
* Ability to react and remain calm in difficult situations
* Ability to handle multiple priorities
* Possess written and verbal skills for effective communication and a level of understanding
* Competent in organizational and time management skills
* Demonstrates good judgment, problem solving and decision‐making skills
Experience and Qualifications
* High School diploma/GED accepted and may be required per state/provincial regulations.
* CPR Certificate and First Aid as required by state/provincial regulations
* Must be at least 18 years of age
* Previous experience working with seniors preferred
* Desire to serve and care for seniors
* Ability to make choices and decisions and act in the resident's best interest
* As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance
Benefits
* Medical, Dental, Vision, Life, and Disability Plans
* Retirement Savings Plans
* Employee Assistant Program / Discount Program
* Paid time off (PTO), sick time, and holiday pay
* myFlexPay offered to get paid within hours of a shift
* Tuition Reimbursement
* In addition to base compensation, Sunrise may offer discretionary and/or non‐discretionary bonuses. The eligibility to receive such a bonus will depend on the employee's position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
* Some benefits have eligibility requirements
Compensation Disclaimer
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).
Accessibility For Ontarians With Disabilities Act
Upon request, Sunrise Senior Living will provide accommodation to a job applicant with a disability during its recruitment process. If you require accommodation during this process please contact Talent.Acquisition@sunriseseniorliving.com.
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