Description & Requirements
Who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About this team
Our team is composed of passionate, unique, and goal-oriented individuals who are encouraged to bring their one-of-a-kind skill set to work every day. You will be an active member of a growing team that works cross-functionally with many other departments including Ecommerce, Distribution & Shipping, Stores, and Social Media to name a few. This role is responsible for all one-on-one interactions that take place across our communication channels (phones, email & live chat) and actively contributes to the overall experience of our guests. You will be responsible for delivering a cohesive and wow guest experience.
The GEC is the heart of all lululemon communication. It is the place where we interact with our guests, stores, and internal departments. You will be part of a dynamic team at lululemon whose opportunities for both personal and professional development are limitless!
What we are looking for
This role has become available to support our guests during a busy time of year. We are looking for individuals who can commit to working a minimum of 3 days a week between the hours of 8:45am-5pm (Melbourne time) Monday - Saturday. Individuals can be located anywhere in Australia, as long as they can align with Melbourne time zone.
Successful candidates must be available Monday - Friday between the 13th April 2026 - 24th April 2026 for online training.
This role is a 2 month casual contract from the 13th April 2026 - 21st June with the opportunity to extend. All candidates will be notified of ongoing employment in early June.
A day in the life
* Handle guest inquiries through multi-channel communication (telephone, email, live chat, etc.) to ensure a 'wow' guest experience
* Educate guests on fabric, features, fit and function, community updates, company information, ecommerce updates and inquiries, retail updates and inquiries
* Process product sales and returns for guests, which requires strong knowledge of GEC processes for order entry, charging & shipping for all orders from start to finish, working with parallel systems and applications
* Communicate regularly with internal departments and external partners
* Vet and manage guest compliments & complaints. Ensure resolution, documentation and follow up on all complaints
* Work with GEC leaders to achieve monthly departmental goals
* Under direction of Team Leader and Operations Manager, performs/completes additional projects, duties and assignments
* Culture education: demonstrates the culture held within our company, including: attitude of fun, respect, support, empowerment, encouragement, passion, and interaction with other staff
* Community education: ensures guest is aware of locally-relevant in-store and community events
Qualifications
* Extraordinary guest interaction top of mind
* Passion for and involvement in yoga and/or other fitness, health, or sports activities required. We expect that you will be enrolled in participating in weekly fitness activities in the community
* Strong problem-solving skills
* Upbeat, optimistic, passionate, friendly, self motivated and authentic
* Amazing organizational and time-management skills
* Innovative and insightful around their responsibilities and how to improve them
* Customer service experience is an asset
* Store experience is an asset
* 16-40 hours per week
Must haves
* Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
* Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
* Communicates with honesty and kindness, and creates the space for others to do the same.
* Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
* Fosters connection by putting people first and building trusting relationships.
* Integrates fun and joy as a way of being and working, aka doesn't take themselves too seriously.
Beyond the Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person – body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs. Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.
Lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.
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