Customer Support Specialist Role Summary
About the Job
This is an exciting opportunity to provide friendly and professional support to customers over the phone.
Main Responsibilities:
* Deliver exceptional customer service by actively listening and communicating clearly.
* Collaborate with internal teams to ensure efficient and accurate customer requests are actioned.
* Maintain precise records and documentation to support quality service and compliance.
Key Requirements:
* Well-developed rapport building, active listening, and communication skills.
* Proficiency in using multiple systems and platforms simultaneously.
* Ability to make informed decisions and work within established business guidelines and processes.
What We Offer:
* A competitive superannuation package with 13% as standard.
* An attractive annual leave policy including 20 days + 5 extra days for personal use.
* Flexible work arrangements including remote work options.