Recovery Officer - RAA - Adelaide
RAA has proudly served South Australians since 1903, offering trusted insurance, motoring, travel and home services to over 830,000 members. With a strong commitment to our purpose—better for members, better for our community—RAA is passionate about creating a safer, more sustainable future.
To continue providing the high level of service our members know and trust, RAA's general insurance business is proudly backed by Allianz Australia Insurance Limited—part of the global Allianz Group. This partnership brings together RAA's deep local understanding with Allianz's global expertise, delivering the best of both local care and international strength for our members.
This role is currently based in Mile End and will relocate to Adelaide City in June 2026.
About The Role
* Support the recovery process by managing correspondence, processing payments and receipts, and ensuring all tasks were completed accurately and on time.
* Respond to phone and email enquiries with professionalism and care, escalating complex matters to senior team members when required.
* Handle billing, invoicing, and receipting duties to maintain smooth and efficient recovery operations.
* Provide empathetic and professional service to both internal and external customers while upholding company standards and compliance requirements.
* Negotiate settlements and payment terms within set guidelines, recommending debt write-offs when appropriate and ensuring all financial transactions were processed with precision.
About You
* Experienced in claims management, settlement negotiations, or similar recovery roles, with the ability to demonstrate strong negotiation skills and provide recommendations for settlements and payment arrangements.
* Possesses strong communication skills, capable of delivering professional service to customers by effectively identifying and addressing their needs.
* Demonstrates the ability to work collaboratively within a team while maintaining high accuracy and attention to detail.
* Possesses strong organisational and analytical skills, able to manage and action correspondence, process payments, receipts and other duties to achieve successful recovery outcomes.
* A passion for leveraging emerging technologies to stay ahead in a fast‐changing digital world.
Benefits And Perks
* Inclusive Culture: Join a supportive, open‐minded team focused on customer outcomes, bringing your authentic self to work every day!
* Work‐life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well‐being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program—own a piece of your employer.
* For more details about our benefits, visit the Allianz Careers site.
About Allianz Group
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
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