Customer Experience Specialist
We are seeking a highly skilled and motivated Customer Experience Specialist to deliver exceptional customer interactions in our stores. As a key member of our team, you will be responsible for providing authentic and meaningful connections with customers, ensuring they receive the best possible service.
Key Responsibilities:
* Provide personalized interactions with customers to meet their unique needs and preferences.
* Develop and maintain strong product knowledge to assist customers in making informed purchasing decisions.
* Contribute to achieving sales targets and key performance indicators (KPIs) through effective selling techniques and merchandising initiatives.
* Support fellow team members to ensure business goals are met by sharing knowledge, expertise, and workload.
* Maintain the overall presentation of the store through merchandising, visual displays, and general housekeeping.
* Process and replenish stock according to company standards to ensure optimal inventory levels.
* Assist in implementing promotional and visual merchandising initiatives to drive sales and engage customers.
Requirements:
* A strong background working in a fashion retailer or customer service environment, preferably with experience in sales and customer engagement.
* A genuine passion for and understanding of our brand values and aesthetic.
* The ability to deliver exceptional customer service and create memorable experiences through active listening, empathy, and problem-solving skills.
* Outstanding communication skills, both written and verbal, to effectively interact with customers, colleagues, and management.
* Strong sales and negotiation skills to drive sales growth and meet KPIs.
* A proactive and hands-on approach to problem-solving, with a focus on finding creative solutions that meet customer needs.
* Ability to integrate seamlessly into our team and become a valued member through strong interpersonal skills and adaptability.
Benefits:
* A generous product allowance provided twice a year to enable you to stay up-to-date with the latest fashion trends.
* 50% clothing discount on all brands, allowing you to enjoy the products you sell at a discounted rate.
* Fantastic reward and recognition opportunities throughout the year, celebrating individual and team achievements.
* An amazing 'refer a friend' program, offering referral incentives to encourage referrals from satisfied customers.
* Opportunities to build your career with a successful, established Australian brand, with a focus on professional development and growth.
About Us:
We are a leading women's fashion retailer with 22 stores across Australia, dedicated to delivering high-end design and construction while promoting sustainable manufacturing practices. Our philosophy centers around inspiring each other every day with a proactive, collaborative, and positive approach. We seek passionate, skilled, and energetic individuals who will be great brand ambassadors and join us on our journey as we grow and evolve these iconic Australian brands.