ARE
YOU AN ENTHUSIASTIC AND MOTIVATED CUSTOMER SERVICE PROFESSIONAL
LOOKING FOR YOUR NEXT CHALLENGE?
About the position
* Lead,
coach and support Customer Service Officers in a fast-paced
contact centre environment to deliver high-quality customer
experiences across all service channels.
* The
salary range for this position is $94,
$98,910.82 gross per annum, plus 17.5% annual
leave loading and up to 12.65%
superannuation.
* This is
a permanent full time position based across
multple locations, including Toowoomba, Crows Nest and
Highfields.
* Enjoy
work-life balance with a nine (9) day
fortnight working arrangement.
* Find a
friendly community of like-minded individuals with Council's
Employee Association and gain access to regular social
events.
* Join the
Fitness Passport program and gain access to a
wide range of local health, fitness, and leisure facilities all
in one single membership.
* Benefit
from Council's Employee Assistance Program -
Free 24 hour nationwide confidential personal or work-related
counselling services for employees and their
families.
How to be successful in this position - Success
Criteria
Hold the
mandatory qualification(s), training and/or experience, as outlined
under the 'Success Criteria' in the Position Description (attached
below):
1. Current
'C' Class Driver's Licence.
2. Demonstrated experience
in a customer service or contact centre environment, including
supporting or leading teams.
3. Experience across
multiple customer service channels will be highly
regarded.
4. Justice
of the Peace (JP) or Commissioner for Declarations is
desirable, but not mandatory.
5. Understanding of and
commitment to Council's Organisational Value and
Behaviour of Teamwork.
How to apply
To apply,
please complete all application questions and
submit a copy of your current resume.
The preferred
candidate will be required to undertake a Criminal History Check
and a pre-employment medical assessment to assess their ability to
perform the genuine occupational requirements of the
position.
PLEASE NOTE: Your
application may not be considered if you do not follow the
instructions outlined above.
Visit our
website for information on how
to apply for jobs at Toowoomba Regional Council.
Applicants are encouraged to apply online.
For further information
Please
contact Lachlan Glenn - Acting Principal Customer
Service Operations on within business
hours.
Closing
date
The closing date for applications is at
11.45pm, Wednesday 7 January 2026.
About Council
The Toowoomba
region is about rich traditions and bold ambitions. Our long and
proud agricultural history has evolved Toowoomba into
Australia's second largest inland city supporting diverse
townships in the council area and acting as a service centre for
South West Qld and North West NSW. The region is boldly forging new
opportunities around the Surat Basin resource sector, education,
health, transport and massive infrastructure investments. Growth
hasn't come at the expense of liveability though, with
Toowoomba twice voted in the top 5 most family friendly cities in
Australia.
Toowoomba
Regional Council services a regional population of 178,500 and
employs a team of approximately 1,600 staff, dedicated and
passionate about delivering excellent customer service to the
community, residents and visitors throughout the region. We
recognise that our success depends upon attracting and retaining
skilled and talented staff and offer a wide variety of interesting
challenges and opportunities to develop your career.
Council does not
accept unsolicited agency approaches or applications for this or
any other vacancy. No response will be
provided.
Attachments:
- Position Description - Team Leader - TWBA_CROWS_HIGH
- TRC Values and