Our client, a forward-thinking and well-established tech company, is seeking an experienced Customer Support Officer who is eager to build a long-term career. This is an exciting opportunity to join a growing team, deliver outstanding support to customers, and make a meaningful impact.
We're looking for a motivated and dynamic individual who thrives on new challenges. The ideal candidate will bring exceptional communication and problem-solving skills, a proactive approach, and a strong drive for personal and professional growth.
What's In It for You?
* Permanent full-time position
* A diverse and engaging role that keeps you challenged
* $75,000 + Super
* Based in Warriewood, with easy access to public transport
* Join a global company with a strong presence across Australia, New Zealand, the UK, and the USA
* Be part of a tight-knit, collaborative team that values culture and work-life balance
* Enjoy a supportive and dynamic work environment, collaborating with a high-performing team
* Access to a wealth of learning resources to help you grow and develop your skills
* Work alongside industry leaders who are committed to helping you reach your full potential
* Make a real impact and contribute to meaningful, positive change within the business
In this role you will be responsible for:
* Acting as the first point of contact for customers, delivering exceptional service and support.
* Providing basic software and technical assistance via phone and email.
* Escalating complex issues to relevant cross-functional teams for prompt resolution.
* Accurately recording customer interactions in the helpdesk system, ensuring timely and detailed documentation.
* Collaborating with internal teams to identify opportunities and implement improvements to the overall customer experience.
The Ideal Candidate Will Have:
* Previous experience in customer service or support, helpdesk or a similar position
* Basic understanding of software or technology troubleshooting
* Excellent teamwork, communication, and interpersonal skills.
* Highly organised, efficient, and detail-oriented approach.
* Ability to think critically and take initiative in a fast-paced environment.
If you're a motivated and confident professional eager to take on new challenges, we'd love to hear from you. Apply now!
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