Overview
Flight One Group began with a vision to deliver outstanding service to the aviation community, driven by values of customer service, quality, and a dedication to safety. With our RTO business units, Flight One School of Aviation (FOSA) and Flight One School of Engineering (FOSE), we aim to create Australia's leading aviation and engineering education offering, focused on delivering quality graduates to industry. Flight One Group has campuses in Brisbane (Archerfield Airport), Gold Coast International Airport, and Adelaide. We have a third-party arrangement with V2 Helicopters based in Archerfield to deliver the helicopter qualification.
Role Description
The position is based in our Archerfield office located at 4 Qantas Avenue, Archerfield. The role is full-time onsite until July 2026. Responsibilities include supporting the finance team across two Registered Training Organisations, our third-party provider, and internal Group entities. Student support will involve meeting with students on progression for VET Student Loans (VSL) reporting, progression surveys, scheduling and remedial flights, booking exams, and equipment allocation to support instructors. The role also requires general reception and administration duties as required.
Role Requirements
* High energy, positive attitude, and professional presentation
* Strong attention to detail and record-keeping
* Organised and able to manage time and multiple tasks
* Willingness to learn and take initiative
* Team-oriented and discreet with sensitive information
* Familiarity with aXcelerate SMS/LMS
* Experience in RTO or training environments
* Finance/bookkeeping qualifications would be desirable
Employment Details and Benefits
* Office-based, Monday to Friday, 8:00am – 4:00pm
* Full-time until July 2026
* Free onsite parking
* Employee Assistance Program
* Supportive cross-state team environment
* Career growth and development opportunities
* Uniform will be provided
Additional Information
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Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Student Support Officer?
* Do you have experience in administration?
* Do you have customer service experience?
* Do you have experience working for a registered training organisation (RTO)?
* Which of the following Microsoft Office products are you experienced with?
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