Job description:You’re only human. It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. About the Community Team: At Medibank, we’re dedicated to our purpose, “Better Health for Better Lives” for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust. Conversations are richer, support is more personalised, and it increases Medibank’s ability to fully immerse in local communities right across Australia. This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people. By delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community. Join our local teams and make an impact! About the Role: As an Assistant Area Manager (internally referred to as a Local Community Specialist) at our Townsville QLD store, you play a pivotal role in bringing Medibank products and services to your local community. As a leader, you will role-model accountability and responsibility when supporting your customers in outstanding service through channels of their choice (in store, on the phone, in community, or messaging). Your role will involve coaching your team with a cross-set of skills and diversity, whilst being equipped to solve a range of standard day to day through to complex problems. With supportive teamwork, you lead your team by encouraging them to problem solve at a local level. As a specialist within your local team, you bring added value through your leadership, inclusiveness, coaching, operational aptitude, and demonstrated member-retention skills. Fundamental to the success of this role, is the growth (and ultimately the health) of members in the community. Leveraging our products, services, and network partners you will look to enrich your customers’ experience and their relationship with Medibank. Through outstanding needs-based customer conversation and rapport, you will help grow the local Medibank member base with the acquisition of new members and the valued retention of existing ones. Why You’ll Love It Here: Flexible Working: Enjoy the freedom to work in-store, from home, and out in the community with a flexibility that supports your work-life balance across different rostered days/hours. Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank. Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success. About You: You not only thrive on providing great service to the local community but are motivated to help your team achieve this too. Growing and keeping your customer base is critically important to you. Coaching and supporting others to achieve greatness is part of your personal ‘DNA’. You possess strong diligence particularly when providing (the right) products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers’ privacy. Ready to lead? Apply today and shape the future of your community with Medibank! Imagine working with us We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work. Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality. Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/ For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could. Inclusion and Accessibility We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants. For any adjustments or alternative formats during the recruitment process, please contact us at *******@medibank.com.au. To learn about our commitments and employee experiences, go to https://careers.medibank.com.au/culture/diversity-inclusion/