Cerebras Systems is a leader in AI technology, pushing the boundaries with its innovative wafer-scale architecture. Our approach enables unparalleled training and inference speeds, empowering machine learning users to effortlessly run large-scale applications without managing multiple devices.
We are seeking a customer-oriented IT Support Specialist to join our growing IT team. This role involves providing comprehensive technical support to staff, resolving hardware and software issues promptly, and ensuring seamless operation of our technology infrastructure.
Key Responsibilities
* Provide first-level technical support for end-users via various channels, including phone, email, Atlassian Service Desk/Jira, Slack, and in-person.
* Troubleshoot and resolve issues related to Mac and PC laptops, desktops, peripherals, and mobile devices.
* Diagnose and solve software problems across various applications, including Microsoft Office 365 suite.
The ideal candidate will have a strong background in both Mac and PC environments, excellent troubleshooting skills, and a passion for delivering exceptional IT service.
Required Skills and Qualifications
• Strong knowledge of Windows and macOS operating systems.
• Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint).
• Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP).
• Understanding of VPN setup and maintenance.
• Experience with SSH key management and secure access protocols.
• Knowledge of Active Directory and user account management.
• Experience with Cisco Meraki network equipment configuration and troubleshooting.
• Proficiency with Atlassian tools (Jira, Service Desk, Confluence).
• Experience with GitHub repository management and user access.
• Familiarity with Dropbox administration and sharing permissions.
• Experience using Slack for team communication and support.