Become an Emergency Medical Dispatcher with St John NT
Locations: Darwin & Alice Springs Emergency Communication Centres
Are you calm under pressure, quick-thinking, and passionate about helping people in their time of need? St John Ambulance Australia (NT) Inc. (St John NT) is seeking committed individuals to join our team as Emergency Medical Dispatchers (EMDs)—the critical link between the community and frontline emergency care.
As the contracted provider of ambulance services for the Northern Territory Government, St John NT operates across Darwin, Katherine, Tennant Creek, Alice Springs, and Nhulunbuy. To deliver timely emergency and non-emergency care across these regions, we depend on skilled EMDs who answer Triple Zero (000) calls, quickly assess patient conditions, provide essential pre-arrival instructions, dispatch ambulance resources, and coordinate patient transport.
This position demands resilience, sharp attention to detail, and the ability to multitask effectively in a dynamic, technical environment.
What you'll do
As an Emergency Medical Dispatcher, you will:
Answer Triple Zero (000) emergency and non-emergency calls
Assess patient needs and provide lifesaving pre-arrival instructions
Dispatch ambulance resources and coordinate transport logistics
Work closely with Paramedics and operational staff to ensure safe and timely responses
Use advanced communications technology in a fast-paced, high-stakes environment
You'll start as a Trainee EMD, receiving full support, mentoring and accredited training:
HLT***** – Certificate III in Ambulance Communications (Call-taking)
Progression to dispatch duties via the HLT***** – Certificate IV in Ambulance Communications (Dispatch)
Training is delivered in partnership with St John Ambulance Australia Ltd. (RTO *****).
Why Join St John NT?
St John NT is the Northern Territory's leading provider of emergency medical response and preparedness. Our mission is to save lives and build community resilience—improving safety and healthcare outcomes for all Territorians. We do this through a wide range of services, including ambulance operations under contract to the NT Government, emergency medical coordination, major event health coverage, nationally accredited first aid training, and community education.
We offer
Competitive salary and generous salary packaging options (Salary packaging of $15,899 plus entertainment benefits of $**** available).
10 weeks of annual leave per annum.
Comprehensive on-the-job training and career development.
A range of wellness initiatives such as flu vaccination, discounted health insurance, physical fitness reimbursement, mental and general well-being dedicated employee assistance program for employees of St John NT and their immediate family members.
What You'll Bring
Resilience and composure to stay focused, think clearly, and make sound decisions in high-pressure, emotionally charged situations.
Strong interpersonal skills with the ability to communicate clearly, assertively, and compassionately with people in crisis.
Strong multitasking skills and attention to detail
Ability to accurately read maps and interpret information.
Excellent computer literacy with the ability to efficiently work across multiple digital platforms, including typing at least 40 words per minute with 95% accuracy.
Ability to thrive in a structured, team-based environment while working a rotating 24/7 roster of 12-hour shifts (2 days, 2 nights, 4 days off)
Eligibility Requirements
To be considered for the role, you must:
Meet the specified selection criteria
Hold a current First Aid Certificate (HLTAID011)
Demonstrate medical and psychological suitability for Emergency Medical Dispatcher duties
Employment is also subject to:
Successful criminal history and association checks
Valid Working with Children Clearance (Ochre Card)
Up-to-date immunisation status
Passing a critical pre-employment dispatcher skills test
If you're ready to step into a fast-paced, purpose-driven role where every shift can help save a life, we want to hear from you.
If you're ready to make a difference,
APPLY
today, follow the link and create an account.
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