Job Description
* Challenge yourself & add significant value to Qantas Group
* At Qantas Loyalty, our teams come together to create new and unique customer experiences
* Permanent role based at our Mascot Campus.
The Technology Manager is customer centric leader responsible for partnering with senior stakeholders and technology teams to define strategy and implement solutions across IT and the Engineering & Maintenance businesses within the Qantas Group. Centric leader responsible for partnering with senior stakeholders and technology teams to define strategy and implement solutions across IT and the Engineering & Maintenance businesses within the Qantas Group centric leader responsible for partnering with senior stakeholders and technology teams to define strategy and implement solutions across IT and the Engineering & Maintenance businesses within the Qantas Group.
In this role, you will lead squads to deliver product strategies, new features, enhancements and continuous improvement initiatives, while fostering a culture of innovation and uplift across both direct and indirect team members.
You will own the enterprise strategy, delivery, and adoption of key collaboration tools including Microsoft SharePoint and Teams, Atlassian Confluence and Jira, Miro, and Slack as well as GenAI platforms such as Anthropic Claude, Google Gemini and Microsoft Copilot
You will have:
* Experience in developing and delivering product strategy and roadmaps through effective stakeholder collaboration and a strong understanding of business, economic, and revenue drivers.
* Strong capability in analysing product performance, market trends, competitive pressures, regulatory and compliance changes, and broader industry conditions.
* Experience managing vendors, including financial oversight, contractual governance, and service‑level performance management.
* Proven skill in product planning, prioritising roadmaps, and sequencing delivery to meet strategic product outcomes.
* The capability to facilitate feature and capability estimation to support informed commercial and economic decision‑making.
* A strong track record in managing operational service quality, IT risk, compliance, and continuous service improvement.
* Experience contributing to enterprise‑level service management strategies and uplifting operational performance.
* 5+ years’ experience in large enterprise environments and at least 3 years working in Agile frameworks.
* Solid operational service management experience, ideally within airline technology, with preference for Qantas exposure.
* Demonstrated people‑leadership experience across varied team structures and delivery models.
* Strong analytical and critical‑thinking skills to solve complex, large‑scale strategic challenges.
* Exceptional stakeholder‑management skills across both technical and business domains.
* Experience coaching Agile mindsets and ways of working across teams.
* Ability to design and facilitate workshops that deliver clear, actionable outcomes.
* Excellent verbal and written communication skills.
* Ability to work cross‑functionally and align business‑unit processes with enterprise‑wide processes.
* Strong negotiation and conflict‑resolution skills, complemented by robust commercial and business acumen.
Why Qantas?
If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel.
* We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
* We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
* We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.
* We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Advertising closes on 26th February 2026