Overview
The Position: Fishbowl is expanding, and we are looking for a Software Support Consultant for a 12-month contract (with the option to extend to a full time position), to work in a close-knit team to meet the challenge of delivering and maintaining the best service experience possible for our clients. This role will be an additional position to the current Support Team.
The role is available for an immediate start, so don't waste any time in applying!
This role will be suitable for someone ideally with previous Software Support experience or alternatively, someone who is tech savvy with inventory, manufacturing or distribution experience looking to transition to the other side!
This position is based in-office in our Fishbowl APAC office in Mooloolaba, Sunshine Coast, Monday to Friday. There is no expectation of weekend or out of hours work, however business needs may evolve over time as we continue to expand.
Responsibilities
- Providing excellent support via telephone, remote support sessions and client emails in a call centre environment.
- Provide awesome customer service 100% of the time.
- Diagnosing client issues and finding the right solutions.
- Manage open support tickets and ensure they are handled in an efficient and timely manner.
- Educating clients to become competent and cutting-edge users of Fishbowl for their business.
- Self-motivated and easily able to manage own workload.
- Achieve Support resolution and Service standard targets.
- Genuine customer first attitude, and commitment to putting the customer first to achieve fantastic outcomes for their business and ours.
Qualifications & experience
- Previous experience in IT Helpdesk/Customer Support is ideal but not required.
- Previous exposure to Business software, or ERP and Inventory systems ideal but not required.
- Sound technical skills and experience with Microsoft suite, especially excel, ideal but not required.
- The ability to understand basic software processes and information and relay this to non-technical people in a friendly, personable manner.
Fishbowl Inventory is the industry’s most flexible inventory solution for small-medium business across Australia, New Zealand and South-East Asia. An exciting, dynamic and rapidly scaling company, we onboard, train and support companies using the Fishbowl Advanced Warehouse & Manufacturing software suite across the Asia Pacific region.
Based in beautiful Mooloolaba on the Sunshine Coast, QLD - just a short walk from the beach - our team is lucky to work from one of the best company office spaces in Australia.
Fishbowl Inventory offers stock control, order fulfilment, purchasing management, warehouse management and manufacturing solutions and integrates with Xero, Intuit QuickBooks Online and Reckon Accounts.
- Offering multi-Warehouse locations
- Inventory tracking
- Multi-stage Manufacturing BOMs & Work Orders
- eCommerce integrations and the SalesInB2B portal
- SalesIn SalesRep App, EDI / API integrations and more!
Our customers are everything to us! We may be a company that delivers a variety of software applications, but what we REALLY are is a team of people who provide the best business support in our region, and business solutions that are long-term.
Benefits of working with Fishbowl:
- Awesome office culture working from our stunning Mooloolaba office - trust us, it's good!
- Extremely supportive team environment - everyone helps each other to learn and “that's not my job” does not fly with us.
- We are a lively but highly focused team of people who like to accomplish a lot - but we enjoy ourselves at the same time.
- Modern, open-plan, sun-filled office with views to Mooloolaba beach and the Marina.
- Be part of a multi-national company that is continuously growing, thriving and doing cool things - and we want the best people to come along for the ride.
- Progress and growth are the driving forces for each person, team and the company overall.
- Generous remuneration and long-term career commitment for people who do their job well.
- Plenty of opportunity for further development and career growth.
- The thrill of helping clients to automate and elevate their business to the next level.
- The satisfaction of using your wealth of business operations expertise, personalised training and consulting, combined with the suite of tools and functionality that the Fishbowl software offers.
Application questions
- How many years' experience do you have as a Software Support Consultant?
- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?
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📌 Software Support Consultant
🏢 Fishbowl Inventory
📍 Sunshine Coast Regional