Key Role:
A Financial Services Representative (FSR) plays a vital role in supporting sales and service delivery in the branch. This position involves building and expanding banking relationships through proactive customer outreach and customer service requests.
Responsibilities
* Proactive outreach to generate appointments for sales conversations.
* Sales conversations to understand banking needs and financial goals.
* Opening deposit accounts and originating loans, including real estate secured loans.
* Identifying referrals for wealth, mortgage, and business/commercial banking services.
Qualities of a Successful Candidate:
* Sales Outreach: A self-starter who is disciplined enough to manage daily calling activity to achieve required results.
* Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation.
* Customer Service Skills: Builds trust and confidence with clients.
* Adaptability: Has the ability to learn and adapt quickly to new information and technology.
* Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.
* Influence: Capable of building rapport with different personalities to drive positive results.
* Agility: Able to process information and move quickly through problem resolution.
Requirements:
* Bachelor's Degree and 1 year of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program OR High School Diploma or GED and 5 years of experience in Sales, customer service, or lending; or 6 months of experience in a customer support role at First Citizens Bank; or participation in a First Citizens career development program.
* Preferred Area of Experience: Financial services sales, telephone sales.
* License or Certification Type: In cases where licensing is required, associates must complete the bank-sponsored licensing program within 12 months of entering the role.
Required Skill(s):
* Application of a structured sales process.
* Providing financial guidance and expertise.
* Financial literacy.
* Knowledge of retail banking products and services.