Disciplinary Officer (Building Operations - Legal Operations)
Building Commission NSW – Temporary until 30 June 2026 (possible extension). Location: Parramatta 4PSQ.
About Building Commission NSW
The new Building Commission NSW was established after the NSW Government recognised the substantial progress made by Fair Trading and the Office of the Building Commissioner in delivering once-in-a-generation reforms of the building and construction industry. The commission is an industry regulator and a collaborator with consumers and industry to ensure standards, capabilities, capacity and resilience continue to be lifted across the sector to deliver quality homes and meet the state's housing targets.
About the role
The Disciplinary Action Unit is responsible for the disciplinary process in relation to licence holders within the Building Industry. The unit makes determinations about complex matters of fact and law and the appropriate disciplinary action in relation to licence holders, including:
* Imposing monetary penalties up to $220,000.
* Implementing drafted licence conditions, for example imposing restrictions or requiring remediation of misconduct or governance failures and ensuring quality improvements.
* Suspending or canceling building licences of small and large licensed entities in NSW, including building design professionals, builders, trades, supervisors and certifiers.
This role will support the unit in ancillary functions related to the management of disciplinary proceedings and disciplinary action under the relevant schemes. It would suit a paralegal, law graduate, or regulatory professional who has an interest in regulation and who demonstrates strong skills in paralegal duties.
In this role, you will
* Undertake complex legal research and other paralegal/administrative type duties.
* Proofread complex legal documents, including Notices to Show Cause and Disciplinary Decisions.
* Work collaboratively with internal stakeholders including investigators, inspectors, mediators and legal officers, and external stakeholders including lawyers, traders and consumers.
* Update and maintain public and other registers, manage and oversee issuance and recovery of fines, issue documents to licence holders and assist business operations through senior oversight of administrative functions of the unit.
* Lead data reporting and analysis for senior leadership.
* Participate in and manage continuous improvement and other quality assurance activities.
To be successful in this role
* You possess legal qualifications, or are close to achieving legal qualifications or have extensive experience in regulatory decision‐making support.
* You have strong analytical written communication skills.
* You have superior interpersonal and written communication skills and the ability to express complex issues in a concise and logical manner.
* You possess high‐level problem‐solving skills.
* You have high‐level working knowledge of Microsoft Office 365 products.
* You have data analysis and reporting skills and knowledge of, and ability to implement, quality assurance and continuous improvement processes and practices.
What we need from you
An up‐to‐date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact Afrah, Talent Advisor on afrah.ahmedsaied@customerservice.nsw.gov.au.
Salary Grade 05/06, with the base salary for this role starting at $99,938 base plus superannuation.
Closing Date: Thursday, 05th February 2026 (09:59am).
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Afrah.AhmedSaied@customerservice.nsw.gov.au or 02 9494 8351.
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