Customer Service Professional
We are seeking an experienced Customer Service Professional to provide exceptional service experiences for our clients.
The ideal candidate will have a proven track record in delivering excellent customer service, building strong relationships with customers and colleagues, and communicating effectively with internal teams.
This role is critical to ensuring our customers receive the highest level of service and satisfaction.
1. Provide world-class customer service: Face-to-face interactions with customers to ensure their needs are met and exceeded.
2. Build and maintain positive relationships: Develop and nurture strong relationships with customers and colleagues to drive loyalty and retention.
3. Communicate effectively: Regularly communicate with customers to keep them informed about their vehicle's status and any additional work required.
4. Collaborate with internal teams: Work closely with internal departments to ensure all vehicles are completed on time and to the required standard.
5. Resolve customer concerns: Promptly address and resolve any customer complaints or issues in a professional and courteous manner.
Benefits and Perks
* Ongoing training and development opportunities to enhance your skills and career growth.
* Access to exclusive discounts on vehicle purchases, servicing, and parts.
* Employee Assistance Program (EAP) for mental health support and guidance.
* Lifestyle discounts on gym memberships, retail, and more.