Overview
Full Time position with guaranteed base earnings and paths for career progression with a trusted national brand.
Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space. The Harvey Norman Wagga Wagga Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.
Responsibilities
1. Actively manage Harvey Norman customer repairs & servicing
2. Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
3. Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
4. Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
5. Run weekly reports for repairs/service jobs as required by the Proprietor
6. Be Health and Safety conscious
Qualifications
7. Experience in (or ability to work in) a customer focused, successful retail business
8. Experience working in a high volume administration role
9. Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
10. Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
11. Familiarity with Australian Consumer Law (desirable)
12. Friendly, outgoing, approachable and work well as a team member
13. Ability to service customers while managing work tasks around their needs
14. Going above and beyond to provide exceptional customer focused problem solving
15. Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services
Benefits
16. Generous staff discounts
17. Harvey Norman is a strong advocate of career progression with a wide support network for professional development
18. An environment where good performance is recognised and rewarded
19. A flexible and positive work environment
Advertised: 12 Mar 2026 AUS Eastern Daylight Time
If you\'re keen to express your interest in working for a Harvey Norman Franchise, let us know.
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