Your Opportunity
Do you love helping customers and solving problems? We're looking for an enthusiastic Customer Care Consultant to join our close‐knit team in Gladstone, QLD.
In this full‐time role, you'll be at the heart of our customer experience—supporting a growing customer base, finding smart solutions, and making a real difference every day. You'll be empowered by a supportive manager and team who will help you sharpen your customer service skills, confidently handle enquiries and escalations, and turn challenges into positive outcomes.
Join us and make a real impact, delighting our customers every step of the way!
What You'll Be Doing
* Deliver friendly, helpful service to customers via phone, email, and internal systems
* Take ownership of enquiries, responding promptly and resolving issues end to end
* Review customer sales history to understand needs and identify value‐add opportunities
* Build strong relationships by providing informed, tailored solutions
* Keep customers up to date with relevant products, services, and updates
What You'll Bring
* Experience in a high‐volume or customer service environment (call centre experience a bonus, not essential)
* A customer‐first mindset with a proactive, solutions‐focused approach
* Strong communication skills and confidence working both independently and within a small team
* Solid computer skills, including Microsoft Office and/or CRM systems
* A positive attitude, curiosity, and eagerness to learn
What's In It For You
* Permanent role, incentives & Wesfarmers share plans
* Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
* Continuous training and career development opportunities
* Flexible working, with access to our 'All Can Flex' program
* Team events, celebrations, award recognition and prizes
* Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
* Refer‐A‐Friend program–earn up to $2,000 for each referral!
* Ability to purchase up to 4 weeks' additional annual leave
* Generous paid parental leave policy and more!
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.
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