Operations Representative Job Description
Job Overview
We are seeking a skilled and experienced Operations Representative to join our team. This role is responsible for ensuring the smooth operation of our rental vehicle business, including greeting and assisting customers, preparing vehicles for delivery, and coordinating logistics.
Key Responsibilities
* Greet and assist customers in a professional and courteous manner
* Prepare rental vehicles (cleaning, refuelling, inspection) to company standards
* Drive vehicles to and from delivery/collection locations
* Conduct vehicle checks (pre- and post-rental) and accurately record any damages
* Maintain vehicle service schedules to optimize fleet usage and meet demand
* Coordinate vehicle logistics, including vehicle returns, relocations, and availability
* Lodge damage tickets and report any vehicle damage immediately through the internal system
* Maintain cleanliness and organization of the branch and parking area
* Assist with rental transactions, check-ins, and check-outs
* Support administrative tasks such as documentation, filing, and data entry
* Report maintenance needs or vehicle issues to the appropriate department
* Ensure compliance with safety procedures and company policies
* Communicate effectively with team members and other departments
Requirements
* High school diploma or equivalent required; degree in related field preferred
* Excellent communication and customer service skills
* Ability to work in a fast-paced environment and adapt to changing circumstances
* Basic computer skills and knowledge of software applications
* Valid driver's license and clean driving record
Benefits
Our team offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. We also provide opportunities for career advancement and professional development.
About Us
We are a dynamic and growing company dedicated to providing exceptional customer service and excellent products. Our mission is to exceed our customers' expectations and build long-term relationships with them.