We are partnering with a highly regarded global organisation to recruit a Business Case Analyst for an initial 5-month contract, based in Melbourne’s Southeast. This is a unique opportunity to play a pivotal role in developing a robust business case focused on the possible transition of a specialised call centre operation from offshore to onshore. Key Responsibilities Collate, analyse and interpret operational data to support a detailed business case Work closely with multiple stakeholders across the business to gather critical insights Prepare high-quality documentation, reports, and presentations for executive-level decision making Contribute to risk identification, cost comparisons, service quality evaluation, and resource planning Ensure key milestones and timelines are met, while supporting overall project coordination About You Proven experience in project support, data analysis, and business case development Strong stakeholder engagement and communication skills, including senior stakeholders High attention to detail, highly organised and the ability to synthesise insights from varied sources Comfortable working in a fast-paced, complex corporate environment Experience in contact centre operations highly desirable Previous involvement in onshore/offshore project work is highly regarded Proficient in MS Office, particularly Excel and PowerPoint What’s on Offer 5-month contract with potential for extension Opportunity to work with a reputable global brand in a performance driven environment Melbourne Southeast location with free offsite parking, on-site gym, and subsidised cafe Competitive daily rate, commensurate with experience Apply now to help shape a business critical initiative that will impact the future of local operations for a global organisation. About Veritas Recruitment At Veritas Recruitment, we’re all about people. Whether you’re seeking temporary, contract, or permanent opportunities, we take the time to listen, understand your goals, and guide you every step of the way. We believe in honest advice, tailored support, and treating every candidate like the valued individual they are. Let us help you find your next great role and achieve your career aspirations. Ready to take the leap? Apply now!