Talent Perth, Western Australia, Australia
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Talent Perth, Western Australia, Australia
Join to apply for the Service Designer role at Talent
Experienced Service Designer Required For a 12-month Contract.
An exciting opportunity exists to join a dynamic, multidisciplinary team working on high-priority digital transformation initiatives within a large public sector program. This long-term contract offers the chance to lead meaningful service design work that directly impacts user outcomes.
About You
You're a service designer who brings creativity, strategic thinking, and a user-first mindset. You excel at turning research into action and working collaboratively across teams to deliver meaningful change. You enjoy tackling complex problems and shaping services that make a real impact.
Essential Skills And Experience Required
* Demonstrated expertise in service and process design
* Strong understanding of customer experience (CX) across digital platforms (apps, websites, CRM)
* Proficient in design thinking, research, and the Double Diamond framework
* Skilled in managing stakeholders in complex environments
* Experience documenting current and future state user journeys
* Familiarity with multi-platform service integration and digital marketing environments
Desirable Experience
* Understanding of public sector service delivery
* Knowledge of digital marketing platform capabilities (e.g., CRM, websites)
* Experience designing for diverse user groups or vulnerable populations
About The Role
* Lead end-to-end service design within a large-scale public sector initiative
* Collaborate with policy, tech, and delivery teams to shape user-centred services
* Apply evidence-based research and co-design methodologies
* Translate user insights into actionable service improvements
* Remote-friendly role with flexible working arrangements
If you match the selection criteria and are interested in finding out more about the position, please forward your updated CV to by clicking the "APPLY NOW" button. For a list of all vacant positions, please see our website .
For further inquiries, please call Irene Yam on 0477225977 or (08) 6212 5518.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Design, Art/Creative, and Information Technology
Industries
* Staffing and Recruiting
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