Company Description
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description
Reservations Agent:
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience when they arrive
What you will be doing:
* Consistently offer exceptional, friendly and engaging service
* Ensure the best selection for the guest and ensure revenue is maximized through up-selling
* Recommend property facilities and assist guests with information and special requests
* Book room reservation requests, enter rooming lists, and update accurate information in the system
Qualifications
Your experience and skills include:
* Guest focused personality is essential experience is an asset
* Prior experience working with Opera or a related system
* Strong interpersonal and problem solving abilities
* Fluency in English, additional languages are a plus