About This Role
Quality IT Desktop Support is being sought after to resolve complex requests and deliver exceptional customer service.
The key tasks include monitoring and prioritizing the Service Desk ticketing system, providing desktop support and remote troubleshooting, documenting incidents through best practices, and resolving issues and providing equipment and software support.
* Ensure customer satisfaction by resolving queries efficiently
* Utilize problem-solving skills to diagnose and resolve technical issues
* Effectively communicate with stakeholders to ensure seamless service delivery
* Continuously improve service quality by analyzing feedback and implementing changes