* Join Data#3 as a Customer Support Specialist and make an impact from day one.
* Build strong relationships with top IT vendors and customers.
* Own your day in a fast-paced environment with real growth opportunities.
Drive customer satisfaction and sales success. Support sales operations, solve problems, and deliver great experiences. If you thrive in a fast-moving environment, this is for you
Responsibilities
* Provide top-tier customer service, exceeding expectations to foster long‑term relationships.
* Support Account Managers by handling administrative tasks, freeing them up for high‑impact sales activities.
* Manage customer sales queries, identify opportunities, and either convert them or elevate as needed.
* Create tailored quotes and solutions that drive upsell opportunities and profitability.
* Resolve order issues proactively by liaising with customers, partners, and internal teams.
* Stay ahead of the game by leveraging vendor tools, promotions, and certifications to enhance sales outcomes.
* Maintain accurate customer and sales data, ensuring seamless sales and service operations.
About You
* A natural problem‑solver with a passion for delivering outstanding customer experiences.
* Strong communication and negotiation skills, with the ability to influence and persuade.
* A keen eye for detail, ensuring data accuracy and operational excellence.
* Experience in customer service, sales support, or a related field, preferably in IT.
* Comfortable working with internal teams, partners, and customers to drive business success.
* A self‑starter with the ability to balance multiple tasks in a fast‑paced environment.
* Integrity and professionalism in all interactions, both internally and externally.
Join a high‑energy, award‑winning team at Data#3—one of Australia's Best Workplaces in Technology. We value diversity, inclusion, and growth. Enjoy real opportunities to develop your career, collaborate with great people, and make an impact.
Recruitment Process
As part of our recruitment process, you may be asked for:
* Reference checks
* Proof of your right to work in Australia
* Background or police checks (if required for the role)
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