Primary Details
* Time Type: Full time
* Worker Type: Employee
* Open to all QBE office locations nationally
* Permanent positions, full-time hours
* Hybrid roles - a mix of in office and work from home
The opportunity
We are looking for experienced Claims Officer's to join our catastrophe claims team, managing end-to-end property claims from major events like hail, cyclones, storms, floods, and bushfires. This hybrid role offers the chance to work autonomously while being part of a fast‐paced, supportive team that values resilience, trust, and a strong work ethic.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role
* Manage end-to-end catastrophe claims across events such as hail, cyclones, storms, floods, and bushfires.
* Apply case management expertise to assess, process, and resolve claims efficiently and empathetically.
* Handle property claims with accuracy and compliance, ensuring timely and fair outcomes for customers impacted by catastrophic events.
* Operate independently in a hybrid environment while contributing to a high‐performing, collaborative team.
* Demonstrate resilience and sound judgement in a fast‐paced, high‐pressure setting.
* Uphold behavioural standards and foster trust through clear communication and ethical decision‐making.
About You
* Proven experience in claims or case management within insurance or similar environments
* Demonstrated portfolio management experience, managing multiple claims or clients concurrently.
* Confident engaging with a wide range of stakeholders, with strong communication and relationship management skills.
* Proven ability to navigate competing priorities, resolve conflict, and make sound decisions in a fast‐paced environment.
* High attention to detail with a strong focus on quality and compliance.
* Customer‐focused mindset with experience in roles involving multiple touchpoints and service delivery.
Benefits
* Hybrid Working – a mix of working from home and in the office to enhance your work/life balance.
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.
* 18 weeks' gender‐equal flexible leave for all new parents, including paid super.
Rewards & Recognition
* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program.
* 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards.
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates.
How to Apply
If you're looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
Skills
* Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail‐Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance
Application Close Date: 11/06/2026 11:59 PM
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
#J-18808-Ljbffr