Job Title: Front Office Operations Supervisor
Key Responsibilities
* Apply a comprehensive understanding of front office functions, including reception, cashiering, communications, reservations, porter services and guest service procedures to ensure smooth daily operations.
* Supervise and support front office team members, assist with accounting matters, support porter services and contribute to the preparation of efficient and cost-effective rosters approved by the department head.
Guest Engagement & VIP Services
Greet and escort VIPs, attending to their specific needs and ensure guest satisfaction through courteous and personalized service.
Hotel Knowledge & Communication
Develop in-depth knowledge of hotel facilities, departmental functions, key team members and current events. Ensure clear and effective communication of all standard operating procedures (SOPs), updates, rates and general information to the team.
Policy Compliance & Security
Maintain strict compliance with all procedures related to cash, credit, cheques, key control, guest confidentiality and banking operations while on duty.
Operational Excellence & Other Duties
Conduct regular inspections of public areas, address credit issues and carry out additional tasks as directed by Front Office Management to support the overall performance and presentation of the hotel.
Requirements
Qualifications: Minimum 1-2 years' experience in Front Office operations, preferably in a supervisory role. Hospitality qualifications and strong computer/system skills are desirable.
Skills: Excellent communication, interpersonal and leadership skills. Ability to work a flexible 7-day roster, including weekends and public holidays. Strong personal integrity, initiative and the ability to work independently.
Benefits
Discounted On-Site Car Park: While on duty.
Employee Assistance Program: Access to confidential program.
Inclusive and Diverse Environment: Reward and recognition programs, mentoring and career development along-side experienced and dedicated professionals.
Global Discounts: On hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.