Primary Details
Time Type: Full timeWorker Type: Employee
Please see more information about QBE careers here Careers
Ready to join us in 2026? Applications are now open The Talent Acquisition team is on leave until 5th January applications will be assessed upon our return.
* Location: Adelaide
* Permanent, full-time position
The opportunity
As a Claims Officer in our Elders Heavy Haulage team, you'll manage claims for vehicles over 4.5 tonnes and farm machinery. This is your chance to build strong relationships, develop specialist knowledge, and thrive in a collaborative, fast-paced environment where your work truly matters. You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn, this could also be the opportunity for you
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.
Your new role
* Provide excellent service to our customers, Elders Agents, and other stakeholders.
* Process claims accurately and promptly, following QBE policies and procedures.
* Build strong relationships and communicate effectively with customers and service providers.
* Work with internal and external specialists to achieve fair and efficient claim outcomes.
* Develop your skills through ongoing training and professional development.
* Promote QBE's products and services through positive interactions and support.
About you
* Prior experience in insurance claims (heavy haulage experience is highly desirable but not mandatory) and/or call centre, customer service, or administration roles.
* Strong customer focus with an empathetic approach and commitment to delivering outstanding service.
* Ability to work across multiple systems with excellent attention to detail and accuracy.
* Skilled in managing competing priorities while maintaining quality and meeting deadlines.
* Confident decision-maker with resilience and adaptability in a fast-paced environment.
* Excellent communication skills, including a professional phone manner and ability to multitask effectively.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
* 'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance
* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
* 18 weeks' gender-equal flexible leave for all new parents, including paid super
To learn more about benefits of working with us, click here.
Rewards & Recognition
We value our employee's experience with us and are proud to have been recognised for the following awards:
* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program
* 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements, click here.
Apply now and let's make it happen
If you're looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 03/01/2026 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.