Exceptional Guest Experience Ambassador
We are seeking a highly motivated and enthusiastic individual to join our team as an Exceptional Guest Experience Ambassador. This role is perfect for someone who loves meeting new people and delivering exceptional customer service.
Your Key Responsibilities:
* Generate sales appointments for our sales centers located at our amazing resorts and via livestream.
* Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
* Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process.
* Clearly articulate the benefit of traveling within our community.
* Meet targets and KPI's as set by the business.
* This role requires you to be available for weekend and public holiday shifts.
What You'll Bring:
* No experience required.
* Genuine passion for customer service and providing exceptional experiences.
* Excellent communicator with strong interpersonal skills.
* Enthusiastic, self-motivated, and positive individual.
* Immaculate presentation and professional grooming standards.
* High levels of computer literacy.
* Previous experience with a PMS system (Opera) advantageous.
* Ability to recognize and solve problems in the workplace.
* Ability to work a flexible schedule, including nights, weekends, public and school holidays.
Why Choose Us?
We offer a range of benefits to support your career growth and well-being, including discounted hotel stays, subsidised private health insurance, professional development funding, and performance-based incentives.