A Day in the Life as an Assistant Boutique Manager at our Kiehl's Pacific Fair boutique, you'll report to the Store Manager and support a team of 4 to deliver exceptional luxury skincare experiences and commercial growth. This role combines people leadership, hands‐on client consultations and operational ownership.
Responsibilities
* Leadership & Development: coach and inspire the team through daily coaching, recruitment support and individual development plans.
* Customer Experience & Consultation: ensure premium skin consultations, manage complex customer resolutions and uphold bespoke client journeys.
* Commercial Execution: drive boutique sales via clienteling, CRM execution, promotional activity, KPI tracking and stock optimisation.
* Operations & Brand Standards: maintain store presentation, VM, compliance and smooth daily operations.
Qualifications
* Customer Experience & Service Excellence
* Strategic Team Leadership & Development
* Retail Sales & P&L Management
* Clienteling & CRM Strategy
* Skincare Product Knowledge & Advanced Consultation
What's In It For You
* A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
* Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
* An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
* A place where you can contribute to something bigger! Many of our brands have societal /environmental causes to make concrete difference
Who We Are
L'Oréal is present in 150 markets on five continents. For more than a century, L'Oréal has devoted itself solely to 'Create beauty that moves the world'; it is now the industry world leader. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet.
L'Oréal Luxe is the global leader in luxury beauty and fine fragrance. With aspirational brands and unique brand DNA, we craft the best luxury products and experiences.
We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way.
The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio- economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
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