Overview
Customer Success Specialist
* Digital / SaaS Solutions for Real Estate agency clients.
* Deliver product demos / training for clients pre and post onboarding.
* Hybrid working, team-based commission and multiple career pathways.
About Domain and CoStar
CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including Domain, Allhomes and Commercial Real Estate (CRE). In 2025, Domain became part of CoStar Group (NASDAQ: CSGP).
Together, Domain and CoStar Group are dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.
About the Role
As a Customer Success Specialist, reporting to an experienced Customer Success Leader, you will develop deep product mastery to become the primary specialist for our flagship platforms: Real Time Agent and the bespoke real estate proposal tool, Engage. You will maintain pre and post-sale relationships, provide in-person and virtual product training to our Real Estate Agency customers to ensure the products are well integrated, and help align product roadmap features to customer needs.
Working within a close-knit team on dynamic products, you will have wide visibility and career opportunities across the Domain ecosystem.
Why Join Us
* Work from home flexibility - 3 days in the office per week.
* Up to 20 weeks paid parental leave for primary carers.
* Wellbeing Leave.
* Novated leasing through Autopia.
* Leadership development programs, LinkedIn Learning and more.
* Regular social events including Innovation Days and annual BBQ.
In a typical day you can expect to
* Provide product training to explain functionality and ensure that solutions are well-integrated into our client's businesses.
* Manage relationships at every stage from planning, design and delivery through to ongoing projects such as rebrands.
* Onboard new branches within our client businesses and ensure smooth integrations.
* Conduct webinars, plan and deliver roll-outs of product updates to explain new features.
* Answer customer questions on product features, and work with internal teams to troubleshoot any tricky problems.
* Assist with retention of valuable customers at the renewal stage, and collaborate with the Solutions Leaders and wider sales teams to service customers at scale.
* Analyse data to identify risks and opportunities for sales.
* Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements — ensuring that product features are aligned with customer needs.
Our Ideal Person
ESSENTIALS:
* Proven experience within the Real Estate industry or the SaaS sector.
* Excellent customer service and relationship building skills
* Proven ability to embed products and services at customer level
* Strong written and verbal communication skills
* Ability to organise, prioritise, meet deadlines and work well in a fast-paced environment.
* Demonstrate business and commercial acumen and financial awareness
* Strong problem solving and analytical skills with ability to provide solutions that are aligned with the clients' needs
* Tech-savvy with accurate administrative skills
NICE TO HAVES:
* Experience with Real Estate software specifically.
What's Next?
We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out—so keep your phone handy!
We're genuinely excited about the chance to work together and make a meaningful impact. Apply now to help us drive progress in diversity, equity, and inclusion. We are devoted to fostering a diverse and supportive work environment and warmly welcome applications from Aboriginal and Torres Strait Islander peoples. If you have any accessibility needs or require accommodations during the application process, please let us know, and we will ensure you receive the support you need.
Equity, Diversity & Inclusion: Domain Group is committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures, faiths, sexual orientations, and gender identities. We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or 1300 858 356.
CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.
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