Customer Experience Service Delivery Manager
We are seeking an exceptional leader to drive our customer experience service delivery strategy and team in delivering outstanding service across multiple channels.
About the Role
* Lead a high-performing team of customer service professionals to deliver exceptional experiences face-to-face, over the phone, or online.
* Collaborate with cross-functional teams to develop and implement efficient digital self-service processes that meet customer needs quickly and easily.
* Cultivate a culture of customer-first service and continuous improvement by setting clear goals, metrics, and standards.
About You
* Degree in Business Administration, Management, or related field (or equivalent experience).
* Proven leadership experience in customer service operations, preferably with a focus on process improvement.
* Excellent communication, problem-solving, and analytical skills, as well as confidence in using digital systems.
What's On Offer?
* A competitive salary package.
* A permanent full-time position with flexible work arrangements.
* Access to state-of-the-art facilities and equipment.
* Opportunities for professional growth and development.