Mantra Pandanas, 43 Knuckey St, Darwin City NT 0800, Australia.
As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During this time you serve as the reliable point of contact, addressing late‐night guest inquiries, maintaining security, and managing minor maintenance matters to uphold the hotel's exceptional reputation.
Primary Responsibilities
* Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift.
* Deliver continuous customer service throughout the evening, encompassing check‐ins, check‐outs, and addressing guest inquiries.
* Manage the reception desk and oversee night audit and reporting procedures.
* Uphold overnight property security standards.
* Assist in preparing for the daytime team's operations.
Skills and Experience
* Previous experience in Night Audit and/or Accounts is highly valued.
* A positive demeanour and the ability to work independently.
* A sincere commitment to customer service and technical proficiency to execute nightly front‐office transaction audits.
* Quick thinking, customer‐centric troubleshooter with a proactive approach to crafting and delivering memorable guest experiences.
* A keen eye for detail to ensure accurate daily revenue capture and reporting.
Employee Benefits
* ALL Heartist Membership – discounts on accommodation and food & beverage worldwide.
* Family & Friends Discounts – available on a range of accommodation, services and events.
* Accor Live Limitless (ALL) Loyalty Program – earn status & reward points on worldwide stays.
* Learn Your Way – career development with access to Accor's industry‐leading training platforms, Accor Academy and Typsy.
* Build Your Network – connect with more than 300,000 Accor professionals globally.
* Worldwide Opportunities – access to thousands of positions across 110 countries.
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