Morgan Consulting is partnering with a well-established and growing supply chain / manufacturing organisation based in Melbourne, seeking an experienced Customer Service Officer to join their operations team.
This role is the key point of contact for customers and plays a critical part in ensuring a smooth Order to Cash process across order management, delivery coordination, invoicing support and customer communication. You will also work closely with 3PL providers and internal teams to ensure orders are fulfilled accurately, efficiently and on time.
If you enjoy structured, fast-paced operational roles and pride yourself on accuracy and attention to detail, this is a fantastic opportunity to join a stable business with a supportive team culture.
About the Role
As the Administrator & CSO, you will be responsible for end-to-end operational customer support, including order processing, delivery coordination and invoice-related administration. Day-to-day responsibilities include:
Acting as the primary point of contact for customer queries relating to orders, delivery and invoicing
Managing the full order lifecycle through to dispatch and delivery (Order to Cash)
Liaising directly with 3PL providers to support order fulfilment and inventory targets
Providing support to the sales team for customer and stock related enquiries
Ensuring "first time right" order accuracy and customer communication
Completing administration and reconciliation tasks linked to order processing and logistics operations
Administration & Reconciliation Responsibilities
This role includes a strong admin and reconciliation component, responsible for checking and approving billables generated through the Order to Cash process, including:
Cost reconciliation against 3PL invoices and billables
Import charge verification
Invoice charge and payment verification
Wharf cartage
Container unpacking, storage and loose packaging stock storage
Local repacking operations
Local deliveries and interstate transport movements
Stock reconciliation and inventory management support
Other administration duties as required
In addition, you will contribute to continuous improvement by identifying process gaps and opportunities to improve internal systems and efficiency. Training will also be provided across the importation process and other areas of the broader Order to Cash function.
About You
To be successful in this role, you will have:
Experience in Administration within supply chain, logistics, transport or manufacturing
Strong attention to detail, particularly around orders, costs and invoices
Confidence liaising with 3PL providers and internal stakeholders
Strong communication skills and customer-first mindset
Ability to work in a fast-paced environment with a "first time right" approach
Strong administration skills and systems confidence (ERP experience highly regarded)
A proactive, improvement-focused attitude and willingness to support across the team
What's on Offer
Full-time opportunity with a stable, growing business
St Kilda location
Hands-on operations role with exposure across logistics, customer service, invoicing and inventory
Supportive team environment with cross-training and development
If you are a strong customer service and administration professional with logistics and order processing experience, we would love to hear from you.
Apply now via Seek, or reach out to Sarah Wilkinson at Morgan Consulting for a confidential discussion.