Join the creative powerhouse at Hello, crowned back-to-back winners of Campaign Asia's 'Social Media Agency of the Year' in 2023 and 2024
Collaborate with a passionate team across diverse accounts, including industry giants like Uber, Audible, Kimberly-Clark, BMW Group, Paramount + and Paramount Pictures, just to name a few.
As the Client Lead, you will oversee and manage a diverse range of integrated projects and campaigns for Hello and its subsidiaries. Your role involves engaging with both new and existing clients to pitch and deliver integrated ideas, working closely with the Executive Leadership Team to ensure successful project execution. You will lead multi-disciplinary teams across the business to meet project deliverables and contribute to refining systems and processes to enhance operational efficiency.
In this role, you will ensure projects are delivered on time, on budget and to a high standard. As a highly organised client leader with a strong understanding of how content is brought to life, you will help shape and deliver social-first ideas that push creative outcomes forward. You'll work closely with internal teams and external partners to ensure the right people are involved at the right time, elevating the work and exceeding both client and agency expectations.
We expect you to possess a strong understanding of social audience behaviour, the latest platform trends and specs - with a proven track record of delivering integrated and social campaigns. Additionally, the Client Lead requires to be confident in all elements of production management: From crewing and planning shoots, to working closely with design and post production teams to create post production workflows and schedules.
Key Components:
Client and Project Management
* Manage stakeholder relationships with key clients within your allocated portfolio, serving as the senior point of contact for campaigns.
* Take multidisciplinary briefs, coordinate strategies and responses, and ensure campaign execution across clients.
* Propose, initiate, and develop creative campaign ideas while overseeing high-level content and spot-checking deliverables.
* Ensure contracting and onboarding processes are adhered to before engagement and allocate tasks based on team members' experience, capacity, and skills.
* Facilitate engagement variations (scope, cost, etc.) and address production issues directly with clients, communicating the agency's perspective.
* Engage and manage specialists and talent for content across broadcast, photography, film, experiential, and long-form branded content.
* Deliver high standards of production management, including documentation, cost management, and quality control, following provided templates.
* Arrange pre-production and production meetings to align on requirements, critical timings, and costs, and participate in planning sessions, creative presentations, and WIPs as needed.
* Be proactive in recommending, sourcing, and negotiating with suppliers to ensure high-quality output.
* Contribute to the development of internal resources and capabilities to maintain best-in-class production and ensure client satisfaction and retention post-project delivery.
New Business
* Assist the Client Solutions team in pitching for new business when required
* Driving new projects from existing clients post completion of current project
Who you are:
You bring 8+ years' experience in an agency or relevant client-side role, with strong capability across integrated marketing, including strategy, branding, comms, social and campaign delivery. You are client-focused, comfortable managing complex workloads, and able to solve problems while maintaining high quality standards. A collaborative team player, you build strong relationships across the business to deliver great work.
Hello is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We encourage Aboriginal, Torres Strait Islander and people of all backgrounds to apply.
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