Team Manager Policy & Service Delivery Team 1
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Job no:
927219
Work type:
Full-time
Location:
Geelong
Team Manager, Policy & Service Delivery
Full time 12-month fixed term
Geelong office location, with adaptable hybrid working
Offering a competitive base salary of $141,900 plus super
Care in Action
With a career at the TAC, you'll be helping us look out for the lives of everyone who travels on Victoria's roads. That's care in action.
Find out more about our shared purpose and what drives every one of us.
About the Role
The Team Manager, Policy & Service Delivery is responsible for leading a team to identify, prioritise, and deliver policy and continuous improvement initiatives that enhance services for TAC clients. This role requires strong experience leading teams in complex and dynamic environments. As a Team Manager, you will manage, coach and develop a high-performing team, fostering a culture of continuous improvement and innovation. Working closely with internal stakeholders, you'll ensure best practices are implemented, leading to effective service delivery and improved client outcomes.
About the Team
This role is part of our Partnerships & Service Delivery team within the Provider Markets & Commercial group. You will have up to 5 direct reports and work closely with internal teams, including Claims and Legislation teams. The team is highly skilled, client-focused, and results-driven. You will report to the Senior Manager, who is approachable whilst fostering an autonomous leadership style.
What we're looking for
Exceptional Leadership
Proven experience in leading teams, with a focus on fostering a collaborative, client-centred, and results-driven culture.
Strategic Project Management
A track record of managing improvement initiatives, continuous improvement programs, and policy development.
Stakeholder Engagement
The ability to engage and collaborate with internal stakeholders, including Claims and Legislation teams, to influence and drive service improvements.
Why you'll love it here
There's more to work than a competitive salary and amazing employee benefits. As our newest Team Manager, Policy & Service Delivery, you'll also be rewarded for great work, have opportunities to grow and develop, and be supported at every step.
Ready to put care in action?
We'd like to hear from you. Click apply to submit your Cover Letter and Resume.
A safe place to work
We're committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices.
Child Safety
At the TAC we are committed to the safety of children and young people.
This role will require you to have a valid Working with Children Check.
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📌 Team Manager Policy & Service Delivery Team 1
🏢 Travel Leaders Group
📍 Geelong