**Social Community Home**Home Care Employee
**Care and Disability Award**Level 4
**2010 Classification**
**Reporting To**Aged Care Senior Manager
**Directly Supervising**None
**POSITION PURPOSE**
Provide an important client facing and referral role conducting assessments and completing support
plans to register new HCP and CHSP clients in a timely manner and in consultation with the
Scheduling Officer and Services Team.
This position also helps achieve funding targets for client numbers and hours of service by
identifying which days and times have the most availability to commence new clients and ensure
clients requiring multiple supports receive priority.
**Relationships**
**_Internal External _**
- Chief Executive Officer - Clients and Advocates
- Managers - Health Professionals
- Community Care Team - Other Service Providers
**KEY RESPONSIBILITIES**
**Assessment**
- Conduct client service referral intake process, onsite assessments, re-assessments and
reviews of clients' needs for care services in a timely manner helping to build client numbers.
- Develop Support Plans from onsite assessments and where possible help match up client
preferences with availability on the roster to ensure timely commencement in accordance
with CareWays policy and procedures that incorporates the Client Centred and Enablement
Approach.
- Manage time appropriately between HCP and CHSP packages and re-assessments tailoring
approach to best outcomes and new commencements.
- Help promote CareWays In-Home Aged Care to prospective new clients.
- Promote the full range of support services and equipment and aids provided by CareWays to
clients including personal care, domestic assistance, and social support. Helping clients to
maximise the benefits of their In-Home Care from CareWays as outlined within an agreed
Support Plan which enables the clients to maintain their desired standards of personal care,
hygiene and independence within their own home in accordance with the organisational
protocols and procedures and National Standard Guidelines.
- Help ensure client commencement in a timely manner based on service availability working
in closely with the Scheduling Officer and the Services Team.
- Liaise with the Client Service Coordinators to ensure service provision is provided to clients,
as outlined in the Support Plan and Service Agreement.
- Liaise with Rostering team to identify suitable times to offer to clients prior to conducting
home visit.
- Maintain accurate, factual records including monitoring and reporting the client's (changing)
needs according to service protocols and procedures for re-assessments.
**EXPECTATIONS**
- To display informed affinity with the vision, values and mission of CareWays Community.
- Help achieve CareWays Strategic Plan and In-Home Aged Care Business Plan.
**ADDITIONAL INFORMATION**
CareWays has a smoke free environment policy for all property and motor vehicles