Enhancing the customer centric mentality, the Customer Service Officer (CSO) will be forefront of delivering an exceptional experience through resolution of queries, order and quote processing and connecting customer to product either in branch or via phone or email.
This is a permanent, full-time opportunity and will be based onsite at Bullivants Mt Isa (Enterprise Rd) across a Monday – Friday roster.
About the role
Resolve sales enquiries within our branch or via phone and email
Build engaging relationships with our customers and internal stakeholders daily
Process customer orders, quotes, and manage end-to-end customer interactions
Provide product-based information and cross-selling where required
Ensure customer requests are actioned in a timely manner within allocated timeframes
To be successful, you will have
Previous experience within a Sales or Customer Service environment
Ability to work unsupervised in a small team
Excellent oral and written communication
Comprehensive computer literacy specifically with Excel and Word
Strong time management skills with a solution focused approach to problem solving
Be safety minded and promote all things safety within our branch
Experience in the lifting and heavy rigging industry advantageous
About us
Career development and progression pathways
A supportive network of stakeholders
Discounts to Bunnings, Kmart, Officeworks and a range of other corporate partners
Refer-A-Friend and earn up to $2,000 per successful referral
Long and short term incentives
At Bullivants, for over 120 years, our purpose is to make lifting safe and efficient by partnering with our customers to deliver a range of lifting and heavy rigging products coupled with service and reliability maintenance.
As part of Wesfarmers (under the Industrial & Safety division), we can tap into and leverage industry leading service and solutions.
Our pillars built around ONE TEAM, INNOVATION, and SAFETY form our unique proposition that guides our culture and ways of working to ensure that our team can always perform at their best.
With a national footprint, we are proud to be able to offer career development opportunities for all team members.
Next Steps
If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today.
We will be contacting suitable candidates as we receive them.
As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.
Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
Bullivants does not accept unsolicited applications.
All applications should be made directly through the Bullivants Careers website.
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