Job Title: Lead Night Operations Specialist
This role is an exciting opportunity to take on a leadership position in our Brisbane Airport operations team. As a key member of our team, you will be responsible for ensuring the smooth and efficient execution of night shift operations.
The ideal candidate will have experience working in a supervisory or management position, with a proven track record of driving sales growth and customer satisfaction. You will be responsible for controlling station costs, ensuring compliance with company policies, and actively marketing Europcar services within your designated region.
We are looking for someone who is proactive, results-driven, and passionate about delivering exceptional customer experiences. If you are a motivated and charismatic leader with excellent communication skills, we would love to hear from you.
Key Responsibilities:
* Assist the Station Manager in achieving financial targets and KPIs
* Control station costs within agreed budgets
* E nsure Company damage policies are complied with
* Market and promote Europcar services
* Exceed customer service expectations
* Prepare accurate reports on financial, operational, and fleet performance measures
Requirements:
* Experience in a supervisory or management position
* Prior sales, retail, or customer service experience
* Reporting and rostering skills
* Clear and confident communication skills
* Able to work a 7 day rotating shift roster
* Full driver's license
* Full Australian work rights
Benefits:
* Competitive hourly rate
* Shift loading
* Uncapped incentives
* Ongoing training and career development opportunities
* Access same-day pay through our financial wellbeing partner
* Cash rewards via our Employee Referral Program
* Discounts on private health insurance with Bupa
* Car rental, gym, flu shot, and other exclusive employee discounts
* Travel perks through Accor's All Heartists program
* 24/7 wellbeing support via EAP and the Calm App