Description - Pearson VUE ( ) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries,where we validate the skills and knowledge of millions of individuals every year.Pearson VUE offers a great environment to start or grow your career,we are now hiring for a Test Center Manager to join our team based in Melbourne.
Summary: The Test Center Manager is responsible for administrating all aspects of day to day testing operations in assigned test centers of Pearson Professional Centers and provides day-to-day team leadership to ensure the adherence to strict operational policies and procedures of the examination processes and quality and security measures of Pearson Professional Centers. The Test Centre Manager is also responsible to recognize and identify potential improvement areas and acts as “go-to” person at the test center when the Regional Manager is not immediately available.
CORE COMPETENCIES
Detail Oriented
Communication Skills
Problem Solving
Organizing Skills
Customer Focus
Ethics and Value
SCOPE AND IMPACT OF JOB
Working closely with Test Administrators and the Lead test Administrator in test center, Test Center Manager, takes ownership of all aspects of testing operations to ensure appropriate implementation of operational policies and examination procedures.
REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
Five year customer service experience required
Exposure in a testing environment strongly preferred
Experience with Microsoft Office and Windows applications required
Skills, Knowledge and Abilities:
Customer service skills required
Strong written and oral communication skills
Ability to communication both technical and functional
Ability to work independently
Effective time management skills
Ability to handle a reasonable amount of stress
Strong attention to detail
Problem solving skills
Alertness and courage
Ethics and trust
Knowledge in operating a computer, fax, and other office equipment
Other (license/certification):
Annual Pearson Professional Centers certification for Test Administrator required
Must pass re-certification annually
PRIMARY RESPONSIBILITIES
Operational Administration
Assure equipment is operational and test stations are free of extraneous materials
Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
Communicate and work with VSS technical support to investigate and fix technical issues
Test Center cleaning if applicable
Perform daily site opening and closing
Help to ensure a clean, professional, quiet testing atmosphere in the center
Customer Service
Review test roster and prepares for candidates including those for special accommodation preparation
Check in candidates and verify identifications
Explain the test process briefly
Help candidates to place all personal belongings in a personal locker
Escort examinee to assigned test station
Help the examinee begin the tutorial/test
Answer any questions before the timed portion of the test begins
Monitor examinees
Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
Print the test results after the candidate completes the test
Quality Assurance and Continuous Improvement
Ensure the adherence to the Pearson Professional Center quality and security measures
Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
Personnel Administration
Screening Test Administrator job applicants
Review TA timesheets and forward to Regional Manager on a biweekly basis adhering to payroll deadlines
Submit draft of site staffing schedule to Regional Manager on a weekly basis
Verify correct staffing levels and notify Regional Manager of any and all staffing issues
Assist with training and coaching to new hires
Management Support
Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Manager when appropriate
Take authority to act on behalf of the RM in operations and personnel issues
Oversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RM as appropriate
Other duties as assigned
WORK ENVIRONMENT AND CONDITIONS
Physical requirements:
Be comfortable to work in a quiet testing environment
Be flexible in work hours
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
Job: TESTING CENTER
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Workplace Type: On-site
Req ID: 19942
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