Key Responsibilities:
* Co-ordinate the management of all conference and events sales
* Review business plans
* Participate in the compilation of and active involvement in the budget and business plan process for room revenue related areas
* Understand competitors and market trends
* Guarantee the accuracy of bookings data
* Assist the Director of Sales / General Manager in identifying new sources of residential conferences, special events and group bookings
* Facilitate and attend networking events, site inspections and internal showcase events
* Coordinate and liaise with other hotel departments to ensure an efficient flow of communication
* Arrange, facilitate and attend meetings
* Conduct post event follow up calls for every event
* Ensure revenue and payments are calculated and posted correctly on a daily basis
* Report on conference, events and group holdings as required
* Manage assets within the conference department
* Report broken or damaged departmental equipment
* Maximising the efficiency of the department
* Maintain staff morale and team cohesion through productive and positive leadership
* Actively seek and implement ways to increase team morale
* Develop and retain team members
* Recruit, train and develop conference personnel
* Reviewing and responding to client feedback effectively and efficiently
* Provide assistance and support to other departments and/or colleagues when needed
* Attend all scheduled meetings
* Participate in scheduled training and development programs