As a Customer Logistics Representative, you will play a key role in ensuring smooth delivery experiences and high customer satisfaction.
You'll manage customer enquiries from initial contact through to resolution, support logistics processes, and assist with improving the efficiency of our operations.Key Responsibilities:Respond to customer enquiries via phone, email, and online platformsManage customer requests from start to finish, delivering a high level of serviceTrack orders and shipments through internal systems and carrier portalsProcess and update orders, ensuring details are correct and communicated clearlyCollect customer feedback and report insights to managementTroubleshoot delivery or order-related issues while maintaining a positive experienceLiaise with logistics, marketing, and other departments as requiredOrganise returns, replacements, and product collectionsIdentify opportunities to improve administrative and logistics processesAbout You:Customer-focused with strong communication skillsOrganised, proactive, and able to handle multiple tasksConfident working with systems, data entry, and tracking toolsAble to manage challenging customer situations with professionalismA team player who supports a positive workplace cultureExperience in customer service or logistics will be highly regarded, but we value attitude, reliability, and willingness to learn.Why Join iTechworld?
Supportive, friendly team cultureWork with a growing Australian brand in an exciting industryStaff discounts on generators, lithium batteries, solar gear, and moreOpportunities to grow and contribute to process improvements
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