Location:
Brisbane
Requirement:
Valid local Driver's License (Mandatory)
About the Role:
We are seeking a proactive and customer-focused
Level 2 Helpdesk Support Technician
to join our growing IT support team in Brisbane. This role is ideal for someone who thrives in a fast-paced environment, enjoys troubleshooting, and has strong interpersonal skills. The successful candidate will be responsible for providing advanced desktop, application, and network support both remotely and on-site.
Key Responsibilities:
* Provide Level 2 support for desktop, laptop, mobile devices, and peripheral issues.
* Respond to escalated service desk tickets in a timely and professional manner.
* Support Microsoft Windows OS, Microsoft 365, Active Directory, and common enterprise applications.
* Troubleshoot hardware, software, and networking issues for end-users.
* Configure and deploy new hardware, including desktops, laptops, and printers.
* Provide remote and on-site support across Brisbane and surrounding areas.
* Escalate complex issues to Level 3 support when required.
* Maintain detailed documentation of support activities, resolutions, and asset inventory.
* Participate in system upgrades, patching, and routine maintenance tasks.
Requirements:
* 2–4 years' experience in IT support, with exposure to Level 2 responsibilities.
* Proficiency in Microsoft Windows 10/11, Microsoft 365, and Office applications.
* Experience with Active Directory, DNS, DHCP, and basic networking concepts.
* Knowledge of remote support tools (e.g., TeamViewer, Remote Desktop, etc.).
* Strong communication and problem-solving skills.
* Ability to work independently and manage multiple priorities.
* Valid Driver's License
(travel to client sites required).
No work visa sponsorship available- candidate must have full Australian work rights. Due to the volume of application, only shortlisted candidates will be contacted