Warranty Administrator - Automotive Industry
We are seeking a highly organised and detail-oriented Warranty Administrator to join our busy used vehicle operation. This role is ideal for someone with strong administrative skills who understands the importance of accuracy, compliance, and clear communication while managing both statutory warranty matters and extended warranty policies.
About the Role
As a Warranty Administrator, you will be responsible for end-to-end administration of statutory warranty obligations and extended warranty policies for used vehicles. You will coordinate with the service department, customers, and third-party repairers and suppliers to ensure claims are assessed fairly, documented correctly, and resolved efficiently.
Key Responsibilities
* Receiving, assessing, and lodging statutory warranty claims for used vehicles in line with relevant legislation and dealership processes
* Administering our extended warranty program, including eligibility checks, claim approvals, and limits/exclusions review
* Tracking claim progress, following up with our Service Department, suppliers, and external repairers, and keeping customers informed of timeframes
* Maintaining accurate warranty documentation and records (job cards, photos, invoices, authorisations, and customer communications) to support compliance and audit readiness
* Liaising with service advisors, technicians, customers, and third-party providers to coordinate inspections, repairs, and approvals
* Supporting the service and sales teams with warranty-related enquiries, including claim documentation requirements and coverage clarification
About You
* Previous experience in warranty administration, service administration, or automotive claims (used vehicle experience preferred)
* Working knowledge of statutory warranty requirements and consumer guarantee obligations (or willingness to learn)
* Strong attention to detail and organisational skills
* Ability to manage multiple tasks and deadlines
* Good communication and teamwork skills
* Experience with dealer management systems (DMS) is advantageous
* Intermediate computer and administrative skills
What We Offer
* Supportive and friendly team environment
* Stable full-time position
* Competitive salary based on experience
* Opportunity to grow within a well-established automotive business
If you are a motivated and reliable individual looking to build your career in the automotive industry, we would love to hear from you.
Apply Now by sending your resume and cover letter to the apply now button
#J-18808-Ljbffr