Administration Officer
Location: Mordialloc
Job Type: Full-Time / Part-Time (as applicable)
Reporting to: Centre Director
About Us
TLC Healthcare is a highly awarded Employer of Choice and proudly leads Australia's first fully integrated healthcare communities. Through TLC Early Learning, we provide nurturing, innovative early education environments that support children, families, and educators to thrive.
Guided by our values of Respect, Accountability, Excellence, Collaboration, Integrity, and Innovation, we are committed to delivering exceptional early learning experiences while fostering inclusive, safe, and connected communities.
About the Role
This pivotal front-of-house role is the first point of contact for families, staff, and visitors. Working closely with the Centre Director and leadership team, you will provide high-quality administrative, reception, and account support while contributing to a collaborative and transparent distributed leadership model.
What You'll Be Doing
* Be the friendly first point of contact via phone, email, and in-person enquiries
* Provide exceptional customer service to families, educators, and visitors
* Manage enrolments, waitlists, orientation packs, and family communications
* Oversee administration of Xplor childcare management software, from enrolment to billing
* Support families through the Child Care Subsidy (CCS) process
* Manage parent accounts, invoicing, payments, and reconciliation in collaboration with Finance
* Assist with bookings, scheduling, stock control, ordering, and general administration
* Maintain accurate attendance records and compliance requirements
* Support the Intergenerational Program and other centre initiatives
* Uphold Child Safe Standards, privacy, and confidentiality at all times
* Contribute to ESG initiatives and foster an inclusive and welcoming environment
Things That Matter to Us
* Experience in or knowledge of an Early Learning or childcare environment
* Reception or customer service experience in a professional setting
* Sound administrative and organisational skills with strong attention to detail
* Experience using administrative systems or ERPs (Xplor highly regarded)
* Basic bookkeeping or accounts receivable experience
* Strong written and verbal communication skills
* Ability to work autonomously while collaborating effectively with a team
* A genuine commitment to early childhood education and continuous improvement
* Understanding of (or willingness to learn) NQS, EYLF, and VEYLF frameworks
Essential Requirements
* Valid Working with Children Check
* Current HLTAID012 – First Aid in an Education and Care Setting
* Compliance with Child Safe Standards
* Required vaccinations in line with Department of Health and TLC policy
* Eligibility to work in Australia
Desirable (But Not Essential)
* Experience working with Xplor or similar childcare management systems
* Experience supporting CCS processes
What We Offer
* A supportive, values-driven workplace within an award-winning organisation
* Opportunities for professional development and career growth across TLC
* Culture of collaboration, wellbeing, and continuous improvement
* Employee Assistance Program and wellbeing initiatives
* Access to TLC employee benefits and discounts
* The opportunity to make a meaningful impact in children's and families' lives
Applications close: 17th May 2026
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