Retention and Renewals Specialist
Welcome to a dynamic and innovative InsurTech company in the SME business insurance market. We simplify the insurance process for small businesses.
This role will give you the opportunity to deliver exceptional customer service and help customers make informed decisions about their insurance needs.
Key responsibilities include:
* Engaging with customers through various channels to understand their insurance needs and provide tailored solutions.
* Building strong customer relationships through effective communication and attentive listening.
* Conducting thorough policy reviews to ensure customers have the right coverage and identifying opportunities for cross-selling or upselling.
* Assisting customers with policy amendments, renewals, and claims, providing guidance and support throughout the process.
* Staying up-to-date with industry trends, products, and competitors to provide customers with the most relevant and valuable information.
* Collaborating with internal teams to optimize processes and enhance the overall customer experience.
* Previous experience in a customer-focused role is highly desirable.
* Excellent communication skills with a friendly and engaging tone are essential.
* Strong problem-solving skills and ability to think on your feet are required.
* The ability to build rapport and establish trust with customers is crucial.
* Proficiency in using CRM systems and other relevant software is necessary.
* A positive attitude and genuine passion for providing exceptional customer service are key to success.
Fully remote opportunity with a growing company that offers exciting and rewarding team culture, quarterly recognition awards, employee benefits package, and progression opportunities.
We are an equal opportunity employer and do not discriminate based on protected status.
Job Requirements
* Customer-focused background.
* Effective communication skills.
* Problem-solving abilities.
* Rapport-building capabilities.
* CMS proficiency.
* Positive attitude and passion for customer service.
Benefits
Remote work opportunity with a dynamic company.
Exciting and rewarding team culture.
Quarterly recognition awards.
Employee benefits package.
Progression opportunities.
Company Culture
We are an equal opportunity employer.
We do not discriminate based on protected status.