Operational Service Desk / Contact Centre Experience
ICT Hardware and Software Troubleshooting
Remedy Helpdesk Framework
Overview
The position is a first level technical resolution point for all reported ICT-related incidents and has the requirement to work closely with other key internal stakeholders across the different technology units.
Desired Technical Skills
Demonstrated operational service desk or contact centre experience.
Be the first point of contact for any customer inquiries.
Troubleshooting of basic ICT hardware and software.
Preferred knowledge of the Remedy helpdesk framework but not essential.
A robust focus to deliver a high level of customer service.
Demonstrated ability to successfully deliver outcomes to an agreed schedule.
Ability to clearly communicate and convey technical information to customers
If this sounds like you:
Infopeople - Tiffany Rosal
📌 Customer Service Operators, Nsw, 10 Months Sydney
🏢 Infopeople
📍 Australia