Coldshield is a leading manufacturer and supplier of industrial door products throughout Australia since ****. Coldshield is an Australian-owned family business that truly believes in excellent customer service. Teamwork and collaboration are key to our continued growth. We steadfastly commit to our people and to building a culture around a can-do attitude, respect, and teamwork.
The opportunity
We're looking for a Field Service Coordinator to join our service team. You'll ensure customers receive outstanding support by coordinating end-to-end service delivery, managing communications and tracking job progress. If you thrive in a dynamic environment and possess strong organisational and customer-service skills, we invite you to be a key part of our team and contribute to our success.
Key Responsibilities
Manage end-to-end reactive service cases in our CRM, from logging through to resolution
Act as the primary customer contact, responding promptly via phone and email
Coordinate daily with field service technicians, finance and production teams
Maintain customer portals and assist with regular service reports and KPI reporting
Identify process gaps and recommend improvements to enhance service delivery
Who you are
Strong organisational skills, with the ability to prioritise competing requests and manage a dynamic workflow
Exceptional attention to detail and accuracy
Excellent communication skills—both written and verbal—and a customer-focused mindset
Proficiency in Microsoft Office; experience with ERP/CRM systems (e.g., Dynamics 365) highly regarded
A proactive, problem-solving approach and the ability to work collaboratively within a fast-paced team
Existing trade or mechanical experience/exposure would be highly advantageous
What we can offer you
Role with purpose and genuine job satisfaction
Supportive team with a positive team culture
Opportunity to grow personally and professionally
Celebrate you—enjoy a paid day off on your birthday
Competitive salary package
Be part of a forward-thinking team that is constantly improving
How to apply
If this role interests you, and you're ready to join a dynamic and growing business, please submit your resume and cover letter via the Seek website. If you have any questions about the role, please call Jacob Evenden on **************.
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