**Guest Service Representative Role Overview:**
We are seeking a highly skilled Guest Service Agent to provide exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.
The ideal candidate will be the first point of contact for guests, handling inquiries, and resolving any issues that may arise during their stay with professionalism and courtesy.
* Guest Check-in and Information: Greet guests upon arrival, check them into their rooms, and provide information about hotel amenities, services, and local attractions.
* Issue Resolution: Respond to guest inquiries and resolve any issues that may arise during their stay in a timely and efficient manner.
* Transaction Processing: Process payments and maintain accurate records of guest transactions.
* Team Collaboration: Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained.
* Event Planning: Assist with the planning and execution of events and conferences hosted at the hotel.
Requirements and Qualifications:
* A high school diploma or equivalent.
* Previous experience in customer service or hospitality is preferred.
* Excellent communication and interpersonal skills are essential.
* Ability to multitask and work in a fast-paced environment.
* Strong attention to detail and organizational skills.
* Proficient in Microsoft Office and other computer applications.
* Ability to work flexible hours, including nights, weekends, and holidays.